Wednesday, August 18, 2010

Globe ImmortalTxt FAQ's

   1.  What is IMMORTALTXT20?

IMMORTALTXT is an offer that will give Globe Tattoo and Globe Prepaid subscribers the following for only P20:

    * 75 texts to Globe/TM
    * 10 texts to other networks

NO EXPIRY!

You just need to maintain P5 maintaining balance to continue to use the service.

   2. Why is it only available for a limited time only?

Sir/Ma'am, IMMORTALTXT20 is only a promo so that is why it is available only for a specified period.  In the meantime, you can continue to enjoy IMMORTALTXT20 during the promo period!

   3. Is IMMORTALTXT10 still available?

No, IMMORTALTXT10 is no longer available.  You can try the new and improved IMMORTALTXT 20.  For only P20, get 75 texts to Globe/TM and 10 texts to other networks, NO EXPIRY!

   4. I still have leftover intra and inter texts from my old Immortaltxt10 subscriptions.  Will this be affected by the introduction of Immortaltxt20?

You can still continue to use your leftover intra and inter texts from your old Immortaltxt10 subscriptions.  However, the new maintaining balance of P5 will now be applied to all Immortaltxt subscriptions (old and new).  This means that you will now need P5 maintaining balance to be able to use your Intra texts from your old ImmortalTxt10 subscriptions.

   5. What will happen if I send a text message to a Globe subscriber when my maintaining balance is below P5?

If you still have remaining Free SMS in your account (which may be used for Intra/Inter), your text to the Globe/TM subscriber will be deducted from this.  If you no longer have Free SMS in your account, P1 will be deducted from your regular load.

   6. Why did you increase price from P10 to P20?

The price of Immortaltxt has increased from P10 to P20 because of the new and improved components of the promo ¿ it now has 75 texts to Globe/TM and 10 texts to other networks, NO EXPIRY! Try it now, just text IMMORTAL20 to 8888 to register.

   7. How can I register to IMMORTALTXT?

You can register by texting IMMORTAL20 to 8888.  You will receive a confirmation message once you are registered.  PhP20 will be deducted from your load upon SMS confirmation.

The confirmation message will be:

"You can now use new and improved IMMORTALTXT!  Enjoy 75 texts to Globe/TM plus 10 texts to other networks, NO EXPIRY! Must maintain P5 to use the service. To check the status of ur IMMORTALTXT, txt IMMORTALBAL to 8888. DTI#xxxxs10, promo til xx/xx.."

   8. How long will the service be valid?

The IMMORTALTXT service has no expiry! You just have to maintain P5 balance to continue using the service until you have fully consumed the 75 text messages to Globe/TM and 10 text messages to other networks.

   9. Will the NO EXPIRY apply to my SIM when I register to IMMORTALTXT?

No, the NO EXPIRY will not apply to your SIM.  You will still need to load to maintain your SIM's validity.

  10. Is IMMORTALTXT available to existing Globe Prepaid subscribers?

Yes, IMMORTALTXT is available to existing Globe Prepaid subscribers and Globe Tattoo subscribers.

  11. Is IMMORTALTXT available to Globe Postpaid subscribers?

No, IMMORTALTXT is only for Globe Tattoo and Globe Prepaid subscribers.  Postpaid subscribers who try to register to the service will not be charged for the transaction.

  12. Is IMMORTALTXT available to TM also?

No, IMMORTALTXT is only for Globe Tattoo and Globe Prepaid subscribers.  TM subscribers who try to register to the service will not be charged for the transaction.

  13. Is IMMORTALTXT applicable to Globe Tattoo and Globe Prepaid subscribers on Roaming?

No, IMMORTALTXT is not applicable to Globe Tattoo and Globe Prepaid subscribers when roaming.  Regular roaming charges will apply for any transactions made.

  14. What should be my prepaid minimum balance to subscribe to the IMMORTALTXT service?

The required minimum balance to register to IMMORTALTXT is P20.  You will need to maintain at least P5 to continue to enjoy using the service.
                                  
Note: P5 minimum balance should be maintained in order to continuously enjoy the no expiry text messages to Globe/TM and to other networks. Should you be registered but have used up your load due to texts on top of the IMMORTALTXT allocation, you will not be able to use you IMMORTALTXT until you reload at least P5 in your account.
    

  15. How will I know that my IMMORTALTXT subscription has expired?

Your IMMORTALTXT subscription will not expire as long as your SIM is still active.  The subscription will remain valid until you have fully consumed your text messages.

You may also text IMMORTAL BAL to 8888 to request for a status update of your subscription.  You will receive a reply message that will indicate the following:

    * Number of texts to Globe/TM left in the subscription
    * Number of texts to other networks left in the subscription.  The remaining FREE SMS in the account will be added to the free texts to other networks and will be included in the reply message.

You will not be charged for the balance inquiry.

Sample reply message:

"You have remaining XX texts to Globe/TM and XX texts to other networks. Your texts to other networks have been added to your account's free texts."

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